GENERAL TERMS & CONDITIONS
GENERAL INFORMATION
STARTING SEPT 1, 2023: Front desk will require each reservation to have a $100 incidental hold placed on a credit card at the time of check-in. This is to secure return of wristbands and pool towel cards. At the time of check out, the hold will be returned to the card on file once all items are returned to the front desk.
ALL RATES ARE SUBJECT TO 12% TAX.
Regal Palms Owner Association charges a Daily Resort Amenity Fee of $20.00 per day plus tax for all reservations on arrival.
THERE IS A ONE-TIME DEPARTURE CLEANING FEE FOR ALL RESERVATIONS. THE FEE IS USD 89.00. THIS FEE WILL BE COLLECTED PRIOR TO ARRIVAL.
Rates are based by unit type, not per person.
If you have already booked and find a lower promotional rate is available, you can cancel your current stay and re-book under the promotional rate. (cancellation fees will apply)
Reservations are subject to availability and must be made in advance.
No one under 21 admitted unless accompanied by an adult.
Major credit card is required.
ACCIDENTAL DAMAGE WAIVER: This waiver will cover minor accidental damages reported to the property. Any unreported or malicious damages will be charged to the credit card provided for your reservation. Please note, there are no refunds for no shows or early departures.
Please be advised that exact unit locations and layouts cannot be guaranteed.
Please note that your credit card charge will appear as Travel Group Marketing.
Please note, reservation payments must be made in advance and cannot be collected at check-in. (Only payment for the resort fee will be collected at check-in by the front desk.)
COVID-19 CLEANING AND SANITIZATION PROCESS
Protective Gear- All housekeepers and inspectors will wear protective masks and gloves when cleaning rentals.
CDC Approved Cleaning Agents -All cleaners are trained in CDC cleaning procedures along with the use of CDC recommended cleaning agents, which are known to kill all known pathogens, including Corona Virus.
Sanitization of ALL Bedding & Linens – Linens and towels will be laundered between guest arrivals. No back-up linens or blankets will be stored in closets. Protective pillow covers are cleaned and sanitized for additional safety. (If guests are concerned, they may want to bring their own personal pillows for added safety.)
Extended Time Between Guest Check-Ins for Sanitization & Cleaning -There will be a 24-hour disinfection period* between each departure and arrival. Upon guest departure, rentals are stripped of linens and towels and sprayed with a CDC-approved disinfectant. Housekeeping crews will clean and sanitize the vacation rental. Once cleaning is complete, a Management Team Inspector will examine the vacation rental ensuring housekeeping standards are met. At this time, team members will also disinfect door handles, light switches, and remote controls while surveying the property to ensure rentals are fully sanitized and disinfected prior to guest arrival. (No early check-ins will be permitted to allow ample time for chemicals and cleaning agents to kill germs.)
Re-wash Dinnerware – Housekeepers will re-wash all dinnerware between arrivals. (Guests who are concerned may wish to re-wash pots and pans or utensils prior to use).
PARKING
Each unit is authorized with a maximum of three vehicles.These three vehicles must be in the driveway; we ask for two cars to be vertical and one horizontal on the back. All cars must be registered with the Clubhouse.
LAST MINUTE RESERVATIONS
The following is required for reservations made within 30 days of arrival: (These precautions may also be requested for any reservation regardless of the processed date.)
The reservation must be in the same name as the mane on the credit card used for payment.
Must send an image of the name on the credit card with last 4 digits of card visible.
Must send an image of photo ID.
The name on all documents must match: Name of lead guest on reservation making payment, Name on credit card used, Name on photo ID.
SELF-CATERING INFORMATION
TOWN HOMES ARE SELF-CATERING. Each home offers a fully equipped kitchen including cookware and dining utensils, plates, bowls, cups and glasses, refrigerator, stove top/oven, microwave, coffee maker, toaster and dishwasher. Bath, hand towels and bed linens are provided. We do not offer any cleaning supplies for the home, but there is a washing machine, dryer, mop, broom, dustpan, iron and ironing board in each unit. First supply of toilet paper and a set of garbage bags are also provided. No pets allowed.
Some helpful items to bring are as follows:
Paper towels, napkins, additional toilet paper and garbage bags Dishwashing and laundry detergent
Washcloths
Coffee and coffee filters
Hand and body soap, shampoo/conditioner, toothpaste, toothbrush and mouthwash
Other personal incidentals
For your grocery needs, there is a Publix Super Market conveniently neighboring the resort.
PACKAGE FEES
Packages up to 20 pounds: $5.00 per package.
Packages over 20 pounds: $10.00 per package. (Be sure to double check with front desk prior to arrival for current fees)
MAID SERVICE
Daily maid service is not provided.
Homes are self-maintained and will be professionally cleaned upon departure.
THERE IS A ONE-TIME DEPARTURE CLEANING FEE FOR ALL RESERVATIONS. THE FEE IS USD 89.00 PLUS TAX. THIS FEE WILL BE COLLECTED PRIOR TO ARRIVAL.
CHECK-IN AND CHECK-OUT
Check-in time is after 4:00 p.m. and check-out time is 10:00 a.m.
Due to the unique accommodations at our resort, Homes are available for check-in only after 4:00 p.m. (If you make a reservation the same day of arrival, check in could be as late as 6pm.)
Early check-in can only be guaranteed by booking the previous evening.
Please note that there are no refunds provided for early departures.
There is a late check-out fee of up to USD 300.00 plus 12% tax if arrangements are not made in advance with the property manager. Late check-out is subject to availability and cannot be guaranteed.
CANCELLATION FEES
At any other time after booking, a cancellation charge of $25 plus applicable taxes and/or fees will apply.
Within 30 days of arrival date a charge of 100% of the Room Rent plus applicable taxes and/or fees will apply.
No-Shows or Cancellations on the day of arrival: A charge of 100% of the Room Rent plus applicable taxes and/or fees will apply.
